The benefits of a bad reputation.

Paranoid behavioral economics thought of the day: it’s actually beneficial for oil change places to have a reputation for crookedly upselling people for massive hundreds-of-dollars work. Because then when they only try to upsell you for 20 bucks or so, the anchoring effect makes it seem like a bargain.

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One Response to “The benefits of a bad reputation.”

  1. LemmusLemmus Says:

    Collective good problem?

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